The quick answer is we discuss the project in a quick call and agree upon a first draft timeline - usually within 24-36 hours after a request is submitted. It may be shorter or longer depending on the project. After you review the first draft, you leave notes on Frame.io review site. You submit a request for revisions and we send you the revisions within 48 hours based on your notes in Frame.io. If it's a large request, the timeline may be longer. Requests are worked on one by one with a typical 48 hour turn-around time. If you get busy and need multiple requests worked on instead of one by one, or if you need a faster turnaround time, you can scale up for an additional cost. Once things calm down, you can scale back down anytime.

We work on everything from pitch videos, recap videos, and tradeshow videos to promos and commercials delivered to social media or broadcast with proper broadcast delivery specs. Check out our work section to get a better idea. If you don't see something similar to what you're looking for, ask! I've been in the industry for 20 years, so chances are I've done it.

Good question! For starters, the annual cost of a good full-time senior-level video editor now exceeds $100,000, plus benefits (and good luck finding one available). Plus, you can save money with someone who can edit, do motion graphics, as well as color correction at a professional level. Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. With the monthly plan, you can pause and resume your subscription to ensure you're only paying your editor when you have work available for them.

Once subscribed, you're able to add as many jobs and edit requests to your queue as you like. They will be delivered one by one, usually within 48 hours. If you get busy and need multiple requests worked on simultaneously instead of one by one, or if you need a faster turnaround time, you can scale up for an additional cost. Once things calm down, you can scale back down anytime.

On average, most requests are completed in just 48 hours or less. However, more complex requests can take longer. We will communicate with you as to when you can expect a request to be completed.

You might be surprised to hear this, but 3EP Media is actually an agency of one. This means you'll work directly with me, founder of 3EP Media. Enhanced requests may be provided by our partners with my supervision.

Typically we work in Adobe Premiere or Avid Media Composer for editing, After Effects/Illustrator/Photoshop for Motion Graphics/VFX, and Davinci Resolve for Color - all industry standards.

We offer a ton of flexibility in how you request edits/designs using Trello. Most of our clients drop the creative briefs PDF in Trello. Some other common ways clients request jobs are directly via Trello, sharing Google docs, or even linking to a video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game - but we prefer PDF briefs so we can reference them. For revisions, we ask that you use our provided Frame.io link in order to keep all revisions in one place. Frame.io is a fantastic feedback and collaboration tool where you can leave edit notes on the exact frame of the video, as well as markup and draw on the video frame so you can be specific with your feedback and ensure all feedback is clear.

No problem! We'll continue to revise until you're 100% satisfied.

That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.

You can ship us a drive or we can download the media. We have super-fast internet so even larger transfers are not a problem. We do, however, suggest you break up larger transfers (anything over 1TB) into multiple files for more efficient transfers.

Due to the high quality nature of the work, there will be no refunds issued.

We offer the following services: Video Editing Motion Graphics 3D Product Rendering Basic Color Correction in Premiere Pro Professional Color Correction in Davinci Resolve (via upgrade) Cinematography (not included in Video Editing Subscription) Social Media Content Creation and Management (via upgrade - please contact us for more information) However, services like Motion Graphics encompass a HUGE amount of styles and variations so please check with us before signing up if you are unsure about our offerings. For instance, we do not currently offer 2D character animation, white board videos, 3D character animation, and complex 3D modeling but we can use your CAD files and your own 3D product models for 3D Product Animation promos. Again, please check with us before signing up if you have any questions. Refunds, MINUS THE STRIPE PROCESSING FEES, will be issued if we do not offer a particular service so please... check with us first. Thanks!